ABOUT HAND & HEART GMBH

Hand & Heart GmbH is an independent workplace, corporate and special interest investigations and conflict practice based in Europe. Our roots are in consultancy — investigation, education, and systems change — and that background shapes how we work today. But we’re not here to sell abstract strategies or shiny new frameworks. We focus on three core areas:

1. Workplace & Corporate Investigations

We’ve led over 200 investigations — including large-scale, complex, and high-stakes cases — across public, private, and third-sector workplaces. Our work is trauma-informed, deeply experienced, and driven by a commitment to objectivity and accountability.

As external investigators, we offer impartiality and credibility that internal processes often cannot — enabling your organisation to elevate trust, reinforce integrity, and meet its duty of care. We work with employers, employees, and whistleblowers alike, ensuring procedural fairness and clear outcomes. Our work often intersects with sensitive regulatory, reputational, or legal challenges — from GDPR breaches to whistleblower protection, DEI failures, or cross-border compliance risks.

We bring not only resolution, but insight: clear, practical feedback that helps organisations prevent future issues, mitigate liability, and embed real cultural improvement.

We are also leaders in digital investigations, e-discovery, and collaborative, multi-party cases. Our networks span legal, regulatory, and specialist support teams, making us uniquely equipped to handle sensitive internal and external investigations — whether in a single office or across jurisdictions.

2. Conflict Management & Dispute Resolution

We support ethical, effective conflict resolution — without compromising on people care. From internal mediation to high-profile dispute resolution, we help clients navigate interpersonal, team, or organisational conflict with discretion and structure.

Our work includes stakeholder dialogue, facilitated sessions, reconciliation frameworks, and strategic engagement with enforcement and regulatory bodies. We have supported dispute resolution within hospitality, non-profits, and even European Parliament & Commission frameworks. Whether addressing long-standing tensions or responding to acute harm, we help teams restore clarity, agency, and safety.

3. Training, Ops & Labour Relations

We’ve spent over a decade delivering hands-on training to internal teams — from HR and legal to frontline ops — on how to recognise, respond to, and prevent workplace issues before they escalate. Our sessions are grounded in real experience and designed for practical use, not just theory.

Focus areas include:

  • Internal investigation readiness

  • Labour relations and due diligence

  • Rights-based team leadership

  • Worker protections and whistleblower compliance

  • Systemic change and risk management.

In a world of increasing legislative pressure — from the German Supply Chain Act to whistleblower laws and ESG regulations — organisations need systems that support both legal risk management and cultural credibility. That’s where we come in.

How We Work

We believe people (read: workers) are the key to lasting, effective workplaces. And that meaningful change isn’t about moving fast or saying the right thing — it’s about doing the real work, with care.

Our principles are simple:

Face the Challenge

We start where it’s hardest — when something’s gone wrong, trust has broken down, or harm has occurred. We’re here to diagnose the real issues and act with clarity.

Educate, Don’t Preach

We don’t do lofty talks or one-size-fits-all decks. We deliver relevant, rights-based education to the people who need it — rooted in lived workplace realities and legal responsibility.

Integrate the Work

Whether running a sensitive investigation or supporting internal teams, we work alongside your people. Our impact is embedded, not imposed.

Move Slow, Don’t Break Things

We reject fast fixes. Lasting change takes careful timing, proper context, and stakeholder consent. We take the time to do things right — and it works.

Solve for the Future

Our work is designed to outlast us. We don’t aim for dependence — we aim for stability. If we’ve done our job right, you won’t need us again (at least not for the same problem).