Legal & Policy

Impressum

Required under §5 TMG (German Telemedia Act)

Company Information

Hand & Heart GmbH
Reuterstrasse 80
12053 Berlin
Germany

Represented By

Geschäftsführerin: Kathleen Bailey

Contact

Email: hq@handandheart.eu
Website: www.handandheart.eu
BAFA Consultant ID: 185675

Registration

Registered in the Commercial Register (Handelsregister)
Registry Court: Amtsgericht Berlin (Charlottenburg)
Registration Number: HRB 228961 B

VAT Identification Number

VAT ID pursuant to §27a Umsatzsteuergesetz: DE344170431
Steuernummer: 29/329/30687

Responsible for Content

Responsible for content pursuant to §18(2) MStV:
Kathleen Bailey
Reuterstrasse 80, 12053 Berlin, Germany

EU Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Trademark

Hand & Heart, as a business name and brand, is a registered trademark under the German Act on Trade Marks (Markengesetz) and the Ordinance for the Implementation of Trademarks. Unauthorised use of the name, logo, or associated marks is prohibited.

Terms of Use

Last updated: March 2026

1. Scope and Acceptance

Access to and use of this website (www.handandheart.eu) are subject to the following conditions. By using this website, you agree to these Terms of Use. If you do not agree, please refrain from using this website.

This website has been published by Hand & Heart GmbH and is administered by the same. We reserve the right to modify, suspend, or discontinue this website, or to amend these Terms of Use, at any time and at our sole discretion without prior notice.

2. Nature of This Website

This website constitutes the corporate internet presence of Hand & Heart GmbH and is intended solely for informational purposes. There is no promotional marketing by third parties, no sponsorship, and no third-party advertising. All service terms are subject to separate individual contracts.

3. Permitted Use

By accessing this website, you agree not to:

• Use this website in any way that causes damage or impairs its performance, availability, or accessibility
• Use this website for any unlawful, fraudulent, or harmful purpose
• Distribute malicious software via this website
• Conduct systematic or automated data collection without our prior written consent
• Present or reproduce any content on this website as your own

4. Disclaimer

Information on this website is compiled with professional diligence but no warranty is given as to its completeness or accuracy. As a service provider, Hand & Heart GmbH is responsible for its own content pursuant to §7(1) TMG and the TDDDG. Pursuant to §§8–10 TMG, we are not obliged to monitor third-party information.

Users accept that access and use are at their own risk. These limitations do not apply in cases of wilful misconduct, gross negligence, or injuries to life, body, or health.

5. Links to Third-Party Websites

This website may contain links to third-party websites not under our control. The respective operators remain solely responsible for their content. We accept no liability for content on linked pages that has changed since the link was established.

6. Copyright

All original content on this website is protected under German copyright law. Reproduction or commercial exploitation beyond the limits of copyright law requires our prior written consent. Downloads and copies are permitted solely for private, non-commercial use.

7. Cookies and Tracking

This website uses cookies in accordance with the TDDDG and the ePrivacy Directive (2002/58/EC). Non-essential cookies are placed only with your prior consent. See our Cookie Policy and Privacy Statement for details.

8. Accessibility

Hand & Heart GmbH is committed to website accessibility in accordance with the EU Web Accessibility Directive (2016/2102/EU). If you experience difficulty accessing content, please contact hq@handandheart.eu.

9. Applicable Law

These Terms are governed by the laws of the Federal Republic of Germany, excluding private international law. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.

Data Privacy — Business Partners, Suppliers & Third Parties

Pursuant to Articles 13 & 14 GDPR · Last updated: March 2026

Data Controller

Hand & Heart GmbH
Reuterstrasse 80, 12053 Berlin, Germany
Email: hq@handandheart.eu

Data Protection Officer

Email: hq@handandheart.eu

What Data We Process

We process personal data that you provide directly, that we receive from your organisation, that is obtained from publicly accessible sources (trade registers, press, online), or that we receive from third parties in the course of professional activities. Categories include: identity and contact data, financial and transactional data, contractual and professional data, and digital interaction data.

Legal Bases

• Art. 6(1)(b) GDPR — Performance of a contract or pre-contractual measures
• Art. 6(1)(c) GDPR — Compliance with legal obligations (tax, accounting, regulatory)
• Art. 6(1)(f) GDPR — Legitimate interests (audits, legal claims, fraud prevention)
• Art. 6(1)(a) GDPR — Consent (e.g., marketing communications)

Recipients

Data processors (Art. 28 GDPR), customers and suppliers (contract performance), competent authorities (legal obligations), legal advisors and law enforcement (legal claims), and designated recipients where applicable.

International Transfers

Data is stored within the EEA. Where transfers outside the EEA occur, we rely on adequacy decisions (Art. 45 GDPR), EU Standard Contractual Clauses (Art. 46(2)(c) GDPR, Commission Decision 2021/914), and transfer impact assessments.

Retention

Data is retained as long as required by legitimate interest, consent, or statutory obligation. Business documents are retained for 6–10 years per §§238, 257 HGB and §147 AO.

Your Rights

To exercise your rights: hq@handandheart.eu. We respond within one month.

Complaints

You may lodge a complaint with your local data protection authority. In Germany: www.bfdi.bund.de

Data Privacy — Website Visitors

Pursuant to Articles 13 & 14 GDPR · Last updated: March 2026

Data Controller

Hand & Heart GmbH
Reuterstrasse 80, 12053 Berlin, Germany
Email: hq@handandheart.eu
Data Protection Officer: hq@handandheart.eu

Data Collected Automatically

Our server collects technical data for website delivery: IP address (anonymised where possible), access date/time, pages visited, browser type, operating system, and referring URL. Legal basis: Art. 6(1)(f) GDPR. Retention: 7 days.

Contact Forms & Email

When you contact us, we collect your name, email, and message content. Legal basis: Art. 6(1)(b) or Art. 6(1)(f) GDPR. Retention: Up to 3 years from last contact.

Cookies

See Cookie Policy below. Non-essential cookies require your prior consent under Section 25 TDDDG.

Third-Party Services

Squarespace: Our website is hosted by Squarespace Inc. (USA). Transfers are subject to EU Standard Contractual Clauses. See Squarespace Privacy Policy.

Embedded content: Third-party embeds (video, social media) may collect data via their own cookies. We use privacy-respecting embeds where feasible.

Retention Summary

Your Rights

Access (Art. 15), Rectification (Art. 16), Erasure (Art. 17), Restriction (Art. 18), Portability (Art. 20), Objection (Art. 21), and Withdrawal of Consent (Art. 7(3)). Contact: hq@handandheart.eu.

Automated Decision-Making

We do not use your data for automated decision-making or profiling.

Complaints

Lodge a complaint with your local data protection authority. In Germany: www.bfdi.bund.de

Cookie Policy

Last updated: March 2026

We use cookies and similar technologies in accordance with the TDDDG (formerly TTDSG) and the ePrivacy Directive (2002/58/EC). Non-essential cookies are placed only with your prior, freely given, and informed consent.

Cookie Categories

Managing Your Preferences

You may accept, decline, or manage your cookie preferences at any time using the cookie preference tool on this website. Consent is stored for 12 months and may be withdrawn at any time.

Further Information

For details on how we process personal data collected via cookies, please see our Website Visitor Privacy Statement above.