B2C Employee Cases | Hand & Heart

B2C · Employee Cases

Most Workplace Investigators Work for Employers. We Work for You.

When your employer has HR departments, legal teams, and professional investigators at their disposal — you deserve the same. Hand & Heart investigates on behalf of employees, individuals, and trade unions.

Confidential. Discreet. On your side.

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The Power Imbalance Is Real

When a dispute arises in the workplace, most employees assume the process will be fair. It often is not.

Employers routinely engage professional investigators to build cases against employees. They instruct HR specialists, commission independent reports, and curate evidence — all before a disciplinary hearing is even scheduled. By the time you walk into that meeting, the employer has had weeks or months to prepare. You may have had days.

“Professional investigative support for employees is almost unheard of in Europe. Most investigation firms will not work against their corporate clients. That is a structural problem — and it is one that Hand & Heart was built to address.”

You deserve the same quality of investigation that your employer can access. We make that possible.

What We Do for You

Three pillars of employee defence investigation — each designed to level the playing field.

Evidence Gathering

We help you gather, secure, and organise the evidence your case needs — in a way that holds up.

▸ Documents, emails, internal memos, and correspondence
▸ Structured, legally usable witness statements
▸ Digital evidence handled under GDPR
▸ Employment records and performance documentation

Case Preparation

Evidence alone is rarely enough. What matters is how it is structured, presented, and argued.

▸ Coherent event timelines with gap analysis
▸ Employer procedural failures identified
▸ Evidence structured for tribunals and hearings
▸ Comparative analysis of employer conduct patterns

Investigative Support

Sometimes the most important thing is knowing the truth — about what is really happening, and why.

▸ Employer conduct and retaliation patterns
▸ Verification of claims made against you
▸ Whistleblower retaliation evidence
▸ Due diligence on employer-appointed investigators

We Also Support

Not every case is a standard employment dispute. We work with a range of individuals and organisations.

Trade Unions

We work alongside union representatives and legal teams to gather evidence, conduct background research, and provide investigative reports that strengthen member representation in complex cases.

Private Individuals

Sometimes you need to understand a situation before escalating. We work directly with private individuals on a confidential, agreed-scope basis. No retainer required. No corporate formality.

Special Interest Investigations

Whistleblower cases, harassment, safeguarding concerns, cross-border disputes, cases with media or regulatory dimensions. If your situation doesn't fit a standard description, tell us anyway.

Conflict Strategy & Advice

Not everyone needs a full investigation. We offer strategic advice sessions — what the evidence supports, what gaps exist, and what a professional investigator would recommend in your position.

How It Works

We know reaching out can feel daunting. We have made the process as straightforward as possible.

Initial Consultation

Contact us confidentially. Tell us what you are facing. We listen, ask the right questions, and give you an honest initial assessment. No commitment required.

Scope Agreement

We agree a clear scope in writing — what we will investigate, the timeline, the cost, and what we will deliver. No surprises.

Investigation

We gather evidence, conduct interviews, and carry out background research. We keep you informed throughout — not just at the end.

Reporting

We deliver a clear, structured report — formatted for disciplinary hearings, tribunal bundles, or use with your solicitor.

We Do Not Notify Your Employer. Ever.

Everything you share with us is treated with the strictest confidence. We operate under GDPR and applicable data protection law.

We Will Never

× Contact your employer without your explicit instruction
× Share your information with third parties without your consent
× Retain your data beyond the agreed scope of engagement

We Will Always

✓ Be honest about what we find — even if the evidence does not support your position
✓ Handle sensitive personal information with care and discretion
✓ Work within the legal boundaries of our jurisdiction

Who We Help

You do not need to be a corporation to use a professional investigator.

Employees Facing Disciplinary Action

If you believe the process is unfair or the evidence against you is wrong, we can help.

Workers Facing Unfair or Constructive Dismissal

If you have been pushed out, forced out, or let go under circumstances that do not add up, we investigate.

Whistleblowers Facing Retaliation

If raising a concern at work has been followed by discipline, demotion, or hostility, we build the evidential case that connects the dots.

Employees in Dispute with Their Employer

Grievances, discrimination claims, harassment cases, breach of contract — wherever you need evidential support.

Individuals Requiring Background Investigation

If you need to verify information, understand who you are dealing with, or document something before taking action.

Trade Unions Supporting Members

We work alongside union representatives as investigative partners, providing capacity and expertise that most unions do not have in-house.

If you are not sure whether your situation qualifies, tell us anyway. We will give you an honest answer.

Tell Us What You're Facing

You do not need to have everything figured out. You do not need a solicitor in place, a formal complaint filed, or a clear plan of action. You just need to tell us what is happening.

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Everything is confidential from the first moment you get in touch.