B2C · Employee Cases
When your employer has HR departments, legal teams, and professional investigators at their disposal, you deserve the same. Hand & Heart investigates on behalf of employees, individuals, and trade unions.
Confidential. Discreet. On your side.
Why it matters
When a dispute arises in the workplace, most employees assume the process will be fair. It often is not.
Employers routinely engage professional investigators to build cases against employees. They instruct HR specialists, commission independent reports, and curate evidence, all before a disciplinary hearing is even scheduled. By the time you walk into that meeting, the employer has had weeks or months to prepare. You may have had days.
Hand & Heart is one of the few firms in Europe offering professional investigative support to employees. Most investigation firms will not work against their corporate clients. That is a structural problem, and it is one that Hand & Heart was built to address.
You deserve the same quality of investigation that your employer can access. We make that possible.
Being retained by you does not change how we investigate. Our investigations remain fair, independent and unbiased, whoever retains Hand & Heart: we follow the evidence and report what it shows.
Three pillars
Three pillars of employee-retained investigation, each designed to level the playing field.
We help you gather, secure, and organise the evidence your case needs, in a way that holds up.
Evidence alone is rarely enough. What matters is how it is structured, presented, and argued.
Sometimes the most important thing is knowing the truth: about what is really happening, and why.
Additional boutique services
Not every case is a standard employment dispute. We work with a range of individuals and organisations.
We work alongside union representatives and legal teams to gather evidence, conduct background research, and provide investigative reports that strengthen member representation in complex cases.
Sometimes you need to understand a situation before escalating. We work directly with private individuals on a confidential, agreed-scope basis. No retainer required. No corporate formality.
Whistleblower cases, harassment, safeguarding concerns, cross-border disputes, cases with media or regulatory dimensions. If your situation doesn’t fit a standard description, tell us anyway.
Not everyone needs a full investigation. We offer strategic advice sessions: what the evidence supports, what gaps exist, and what a professional investigator would recommend in your position.
Process
We know reaching out can feel daunting. We have made the process as straightforward as possible.
Contact us confidentially. Tell us what you are facing. We listen, ask the right questions, and give you an honest initial assessment. No commitment required.
We agree a clear scope in writing: what we will investigate, the timeline, the cost, and what we will deliver. No surprises.
We gather evidence, conduct interviews, and carry out background research. We keep you informed throughout, not just at the end.
We deliver a clear, structured report, formatted for disciplinary hearings, tribunal bundles, or use with your solicitor.
Confidentiality
Everything you share with us is treated with the strictest confidence. We operate under GDPR and applicable data protection law.
Who we help
You do not need to be a corporation to use a professional investigator.
If you believe the process is unfair or the evidence against you is wrong, we can help.
If you have been pushed out, forced out, or let go under circumstances that do not add up, we investigate.
If raising a concern at work has been followed by discipline, demotion, or hostility, we build the evidential case that connects the dots.
Grievances, discrimination claims, harassment cases, breach of contract: wherever you need evidential support.
If you need to verify information, understand who you are dealing with, or document something before taking action.
We work alongside union representatives as investigative partners, providing capacity and expertise that most unions do not have in-house.
If you are not sure whether your situation qualifies, tell us anyway. We will give you an honest answer.
Contact
You do not need to have everything figured out. You do not need a solicitor in place, a formal complaint filed, or a clear plan of action. You just need to tell us what is happening.
Everything is confidential from the first moment you get in touch.
