Legal & Policy
Terms of Use
- Terms of Use
- Data Privacy: Business Partners, Suppliers & Third Parties
- Datenschutz (website visitors)
- Impressum
Last updated: November 2026
1. Scope and Acceptance
Access to and use of this website (www.handandheart.eu) are subject to the following conditions. By using this website, you agree to these Terms of Use. If you do not agree, please refrain from using this website.
This website has been published by Hand & Heart GmbH and is administered by the same. We reserve the right to modify, suspend, or discontinue this website, or to amend these Terms of Use, at any time and at our sole discretion without prior notice.
2. Nature of This Website
This website constitutes the corporate internet presence of Hand & Heart GmbH and is intended solely for informational purposes. There is no promotional marketing by third parties, no sponsorship, and no third-party advertising. All service terms are subject to separate individual contracts.
3. Permitted Use
By accessing this website, you agree not to:
- Use this website in any way that causes damage or impairs its performance, availability, or accessibility
- Use this website for any unlawful, fraudulent, or harmful purpose
- Distribute malicious software via this website
- Conduct systematic or automated data collection without our prior written consent
- Present or reproduce any content on this website as your own
4. Disclaimer
Information on this website is compiled with professional diligence but no warranty is given as to its completeness or accuracy. As a service provider, Hand & Heart GmbH is responsible for its own content pursuant to §7(1) DDG and the TDDDG. Pursuant to §§8 to 10 DDG, we are not obliged to monitor third-party information.
Users accept that access and use are at their own risk. These limitations do not apply in cases of wilful misconduct, gross negligence, or injuries to life, body, or health.
5. Links to Third-Party Websites
This website may contain links to third-party websites not under our control. The respective operators remain solely responsible for their content. We accept no liability for content on linked pages that has changed since the link was established.
6. Copyright
All original content on this website is protected under German copyright law. Reproduction or commercial exploitation beyond the limits of copyright law requires our prior written consent. Downloads and copies are permitted solely for private, non-commercial use.
7. Cookies and Tracking
This website sets no cookies and uses no analytics or tracking. Third-party players load only after you click and agree. See our Datenschutz page for details.
8. Accessibility
Hand & Heart GmbH is committed to website accessibility in accordance with the EU Web Accessibility Directive (2016/2102/EU). If you experience difficulty accessing content, please contact us via our contact form.
9. Applicable Law
These Terms are governed by the laws of the Federal Republic of Germany, excluding private international law. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.
10. Trademark
Hand & Heart, as a business name and brand, is a registered trademark under the German Act on Trade Marks (Markengesetz) and the Ordinance for the Implementation of Trademarks. Unauthorised use of the name, logo, or associated marks is prohibited.
Data Privacy: Business Partners, Suppliers & Third Parties
Pursuant to Articles 13 & 14 GDPR · Last updated: November 2026
Data Controller
Hand & Heart GmbH
Reuterstraße 80, 12053 Berlin, Germany
Contact details: see Impressum
Data Protection Officer
Contact details: see Impressum
What Data We Process
We process personal data that you provide directly, that we receive from your organisation, that is obtained from publicly accessible sources (trade registers, press, online), or that we receive from third parties in the course of professional activities. Categories include: identity and contact data, financial and transactional data, contractual and professional data, and digital interaction data.
Legal Bases
- Art. 6(1)(b) GDPR: Performance of a contract or pre-contractual measures
- Art. 6(1)(c) GDPR: Compliance with legal obligations (tax, accounting, regulatory)
- Art. 6(1)(f) GDPR: Legitimate interests (audits, legal claims, fraud prevention)
- Art. 6(1)(a) GDPR: Consent (e.g., marketing communications)
Recipients
Data processors (Art. 28 GDPR), customers and suppliers (contract performance), competent authorities (legal obligations), legal advisors and law enforcement (legal claims), and designated recipients where applicable.
International Transfers
Data is stored within the EEA. Where transfers outside the EEA occur, we rely on adequacy decisions (Art. 45 GDPR), EU Standard Contractual Clauses (Art. 46(2)(c) GDPR, Commission Decision 2021/914), and transfer impact assessments.
Retention
Data is retained as long as required by legitimate interest, consent, or statutory obligation. Business documents are retained for 6 to 10 years per §§238, 257 HGB and §147 AO.
Your Rights
| Right | Article |
|---|---|
| Access | Art. 15 GDPR |
| Rectification | Art. 16 GDPR |
| Erasure | Art. 17 GDPR |
| Restriction | Art. 18 GDPR |
| Data Portability | Art. 20 GDPR |
| Objection | Art. 21 GDPR |
| Withdraw Consent | Art. 7(3) GDPR |
To exercise your rights, use the contact details in our Impressum or our contact form. We respond within one month.
Complaints
You may lodge a complaint with your local data protection authority. In Germany: www.bfdi.bund.de